Huawei Explores Deterministic Paths to Business Success in Agentic Era
TLDR:
- Huawei Carrier Business President Eric Yang delivers keynote at MWC Barcelona 2026
- Carriers positioned to integrate AI into core business, consumer-home scenarios, and operations
- AI agents can transform home services from passive usage to proactive offerings
- Huawei creates AI-Centric Network solutions for intelligent services, networks, and elements
Barcelona — Eric Yang, President of Huawei Carrier Business, delivers a keynote speech at MWC Barcelona 2026, highlighting how the agentic era creates unprecedented opportunities for the communications industry. Carriers are uniquely positioned to seize these opportunities by integrating intelligent capabilities deeply into core business, consumer-and-home converged scenarios, and internal operations.
Reimagining Home Services
Home services represent a core business scenario where carriers have traditionally been strong. By integrating AI into services such as home network management, deterministic experience assurance, and intelligent video watching, carriers can drive a paradigm shift in home services from passive usage to proactive services.
Users can use single voice commands to realize automatic network fault detection and troubleshooting, control Internet access time, and enjoy guaranteed experience in key services such as gaming and videos. By combining service innovations with bandwidth upgrades and home networking services, carriers improve service quality and increase revenue.
Voice Services Evolution
Voice services remain traditionally one of the main consumer services offered by carriers. AI-powered calling agents boost service experience in multiple scenarios. They remove background noise and ensure high-quality call experience for users even in noisy surroundings. Furthermore, these agents provide AI-enabled simultaneous interpretation, shorthand, and health assistance through calls.
In mobile Internet access scenarios, AI agents provide services like intelligent network QoE degradation monitoring and real-time experience assurance. They realize cross-app scheduling and execution to enable intelligent assistants for purposes such as personal travel booking, travel planning, and real-time translation.
Consistent Cross-Device Experience
AI agents provide consistent and personalized AI services for users wherever they are, whether at home, in the office, or on a trip, across screens of all sizes. Users at home gain high-speed access to the carrier’s cloud drive and use the agent for voice interaction and intelligent search. Users on the move access their home storage at high speeds through the carrier’s dedicated network channel.
By using an agent service platform capable of multimodal intent understanding, long-term and short-term memory, and concurrent multi-task scheduling, carriers break down boundaries between scenarios and devices to deliver a consistent, intelligent service experience.
Internal Operations First
For carriers exploring new opportunities in B2B intelligent transformation, service scenarios provide key monetization opportunities while capabilities form the foundation for providing services. Marketing and sales, customer services, office, and O&M represent core scenarios where value flows.
Carriers focus on these scenarios first, using AI to improve operational efficiency, optimize user experience, and grow service capabilities. These capabilities position carriers for success in the AI era.
Carriers embed AI capabilities into the business and operations of industry customers. For core industry scenarios demanding high security and reliability such as government services and manufacturing, carriers utilize systematic advantages in cloud and networks to implement end-to-end solutions with partners.
Our Take
Huawei’s vision positions carriers as central players in the AI transformation rather than mere connectivity providers. The focus on AI agents for home services and voice represents practical applications with clear monetization paths.
For Malaysian carriers, these use cases provide templates for AI integration into consumer services. The shift from passive to proactive services aligns with growing consumer expectations for intelligent assistance.
Huawei’s AI-Centric Network approach offers carriers a roadmap for network evolution in the 5G-A and eventual 6G era. Malaysian telecom operators should study these developments closely as they plan network investments.
